Terms and Conditions

1.Subject of the agreement

The Seller undertakes to supply esoteric goods and provide consultation services, and the Buyer undertakes to accept and pay for them under these terms.

• —Goods: candles, herbs, aromatic blends, Tarot decks and related items.
• —Services: consultations, sessions and lessons — online or in person.

2.Prices and payment

• —Prices are shown in Ukrainian hryvnia for Ukraine and in euro for EU countries. The currency follows the selected site language.
• —Certain services are marked "Price on request" — the fee is agreed individually before the work begins.
• —The price is fixed at the moment the order is placed and does not change after confirmation.
• —Services are paid in advance, in full or in part, as agreed.

3.Delivery

Delivery is carried out by Nova Poshta, Ukrposhta and Meest. Shipping costs are not included in the product price unless stated otherwise.

• —Ukraine: Nova Poshta or Ukrposhta, approximately 1–3 business days.
• —EU countries: Ukrposhta or Meest, approximately 7–21 business days.
• —Delivery times are estimates and depend on the carrier and customs procedures.
• —The risk of accidental loss or damage passes to the Buyer when the parcel is handed over to the carrier.

4.Restrictions on international shipping

Certain goods cannot be shipped outside Ukraine due to EU customs regulations and carrier rules. Such items are marked accordingly on the site and are unavailable for orders with delivery to the EU.

If a restriction is identified after an order has been placed, the Seller informs the Buyer and refunds the amount paid in full within 14 days.

5.Right of withdrawal

A Buyer who is a consumer under EU law has the right to withdraw from the order within 14 days of receiving the goods, without giving any reason.

• —To exercise this right, send a notice to hello@example.com stating the order number.
• —Goods must be returned undamaged and in a condition suitable for resale.
• —Return shipping costs are borne by the Buyer unless the goods are defective.
• —Refunds are issued within 14 days of the Seller receiving the returned goods.

6.Goods excluded from the right of withdrawal

In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to:

• —goods made to the Buyer's specifications or clearly personalised at the Buyer's request;
• —sealed goods that are not suitable for return for reasons of hygiene, where the seal has been broken;
• —services that have been fully performed with the Buyer's consent.

7.Bookings, rescheduling and cancellation

• —A booking is confirmed once the advance payment has been made.
• —A session may be cancelled or rescheduled without losing the advance payment no later than 24 hours before the start time.
• —If cancelled less than 24 hours in advance, or in case of no-show, the advance payment is neither refunded nor transferred.
• —The Seller may reschedule a session for valid reasons, informing the Buyer in advance. In such a case the Buyer chooses a new time or receives a full refund.
• —Late arrival by the Buyer does not extend the duration of the session.

8.Nature of services and disclaimer

Consultations and sessions are of an entertainment and advisory nature and do not constitute medical, psychotherapeutic, legal or financial assistance.

The Seller does not guarantee any outcome and bears no responsibility for decisions made by the Buyer on the basis of the information received.

Services are provided to persons aged 18 and over.

9.Personal data

Personal data is processed in accordance with the Privacy Policy, which forms an integral part of these terms.

10.Dispute resolution

The parties shall resolve disputes through negotiation. Send enquiries to hello@example.com — a response is provided within 14 days.

Consumers in the EU may also use the European Commission's online dispute resolution platform or contact their national consumer protection authority.

11.Final provisions

• —The Seller may amend these terms. Changes take effect upon publication on the site.
• —The version of the terms in force at the time an order is placed applies to that order.
• —The agreement remains in force until both parties have fully performed their obligations.